Below are a few examples of the services we offer in our Business Performance Optimization (BPO) Practice:
Business and Organizational Planning
An effective strategy maps out identifiable moves to outperform competitors, improve delivery capabilities, cultivate relationships, and achieve success. Ultimately, such a strategy inspires and informs the executive team, empowers staff members and engages external stakeholders. Our methodology concisely depicts an organization’s strategy, goals, and performance metrics on one-page, serving as an innovative way to communicate the vision and meet objectives.
Operational Assessment and Action Plan
Focusing on a high-level review of the organization, its people and its performance goals, our work is filtered through the lens of the executive – be it the Chair of the Board, the CEO, or the entrepreneurial owner. In conducting the assessment, we will speak directly with staff, customers, and even competitors, to ensure that we understand the current impediments as well as garnish sufficient insight to develop actionable plans.
Organizational Design and Restructuring
Implicitly, growth is a clear indication of successful business practices and financial gains. Yet growth often stresses organizations’ decision-making processes, reporting structure, and staff morale – all of which have the unintended effect of inhibiting your ability to serve your clients. To help resolve this issue, KCG has developed an assessment process that gauges how responsive your organizational design is to the needs and concerns of your customers. Leveraging the findings, we develop an optimal organizational alignment, where human capital skills and responsibilities are aligned to enhance both organizational effectiveness and individual contribution.
Performance Management
Arguably, there are key metrics of running a successful team – be it a professional services group and their utilization and bill ratios, or sales executives and their pipeline value and close ratio, or a finance department’s DSO and AR stats. Capturing, managing and utilizing data is paramount, and this is where KCG adds value. KCG has developed business models and KPIs – all supported with the associated back-office processes – that provide greater transparency for the executive, more accountability for the team, and ultimately stronger financial performance.
Business Process Improvement
Our goal is to radically improve your overall organizational performance. We utilize proven methodologies to rapidly document current business practices -- including identifying processes which impede performance. We work with you to optimize the inefficient/ineffective processes, while also ensuring that the newly designed “best practices” are fully adopted and accepted within the corporate culture.
Case Studies